Privacy Policy

Introduction

Tailwind Roofing ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at tailwindroofing.com or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our website or services.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when you:

• Contact us by phone at 402-677-1402
• Send us an email at info@tailwindroofing.com
• Schedule a consultation through our online booking system
• Use our AI chat widget
• Request an estimate or inspection

This information may include:

• Name
• Address (service location)
• Phone number
• Email address
• Property details (roof type, age, condition)
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of access

How We Use Your Information

We use the information we collect to:

• Provide roofing services and respond to your inquiries
• Schedule inspections and consultations
• Prepare estimates and proposals
• Communicate about projects and services
• Process insurance claims documentation
• Send service reminders and follow-ups
• Improve our website and services
• Analyze website usage and performance
• Comply with legal obligations

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Scheduling and booking systems (Microsoft Outlook/Office 365)
• Website hosting and analytics providers
• Communication tools and email services
• AI chat widget providers

Business Partners

We may share information with:

• Material suppliers and manufacturers for warranty registration
• Insurance companies when assisting with claims
• Subcontractors working on your project

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from government authorities.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt-out of marketing communications
• The right to object to processing of your information

To exercise these rights, please contact us using the contact information below.

Third-Party Links

Our website may contain links to third-party websites, including manufacturer websites and our scheduling platform. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: