Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the Tailwind Roofing website at tailwindroofing.com (the "Website") and the services we provide ("Services"). By accessing or using our Website or Services, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use the Website or Services.

Description of Services

Tailwind Roofing provides residential roofing services in the Omaha, Nebraska metropolitan area and surrounding communities, including:

• Roof replacement and installation
• Storm damage assessment
• Insurance claims assistance
• Roof inspections and consultations
• Siding installation and replacement
• Gutter installation and replacement
• Ventilation system installation

Use of Website

Permitted Use

You may use our Website for lawful purposes only. You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful code, viruses, or malware
• Attempt to gain unauthorized access to our systems
• Use automated systems to access the Website without permission
• Interfere with or disrupt the Website or servers
• Collect information about other users without their consent

Website Content

The content on this Website, including text, images, graphics, logos, and other materials, is provided for informational purposes. While we strive for accuracy, we make no warranties about the completeness, reliability, or accuracy of this information.

Service Agreements

Estimates and Quotes

Estimates and quotes provided are based on the information available at the time of inspection. Final costs may vary based on:

• Unforeseen conditions discovered during work
• Changes in project scope
• Material availability and pricing
• Weather-related delays

Written Contracts

All roofing projects require a written contract signed by both parties before work begins. The contract will specify:

• Scope of work
• Materials to be used
• Project timeline
• Payment terms
• Warranty information

Payment Terms

Payment terms will be specified in your project contract. Typically, payment is due upon project completion unless otherwise agreed. We accept various payment methods as outlined in your contract.

Warranties and Guarantees

Workmanship Warranty

We stand behind the quality of our work. Workmanship warranty details will be provided in your project contract.

Manufacturer Warranties

Materials are covered by manufacturer warranties. Warranty terms vary by product and manufacturer. We will provide warranty registration information and documentation.

Warranty Limitations

Warranties do not cover:

• Damage from acts of nature or severe weather events
• Normal wear and tear
• Damage caused by homeowner modifications
• Damage from lack of maintenance
• Damage caused by third parties

Insurance Claims

When we assist with insurance claims:

• We provide documentation and damage assessment
• We can meet with insurance adjusters
• Final claim approval is between you and your insurance company
• You are responsible for deductibles and any amounts not covered by insurance
• If insurance claim is denied, you remain responsible for payment

Limitation of Liability

To the maximum extent permitted by law, Tailwind Roofing shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or business opportunities
• Damages beyond the scope of work contracted
• Delays caused by weather, material availability, or other factors beyond our control

Our total liability for any claim shall not exceed the amount paid for the specific service in question.

Cancellation and Refunds

Cancellation terms will be specified in your project contract. Generally:

• You may cancel before work begins per contract terms
• Once work has started, cancellation may result in charges for work completed
• Material orders may not be refundable if already purchased
• Deposits may be non-refundable as specified in contract

Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of Tailwind Roofing or its content suppliers and is protected by copyright and trademark laws.

You may not reproduce, distribute, modify, or create derivative works from our Website content without express written permission.

Third-Party Links and Services

Our Website may contain links to third-party websites and services, including manufacturer websites, scheduling platforms, and social media. We are not responsible for the content, privacy practices, or terms of service of these third parties.

Indemnification

You agree to indemnify and hold harmless Tailwind Roofing, its officers, employees, and agents from any claims, damages, liabilities, and expenses arising from your use of the Website or Services, or your violation of these Terms.

Dispute Resolution

Any disputes arising from these Terms or our Services shall be resolved through:

1. Good faith negotiation between the parties
2. Mediation if negotiation is unsuccessful
3. Arbitration or litigation in accordance with Nebraska law

These Terms shall be governed by the laws of the State of Nebraska, without regard to conflict of law principles.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Website or Services after changes are posted constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

If you have questions about these Terms of Service, please contact us: